* All prices are in US dollars.
1) Payment method : Accept all major credit cards such as VISA, MASTER, JCB, AMX and so on.
2) Credit card payment system provided by paypal
During High pick seasons such as Valentine Day, White Day, and Mother’s Day,
the delivery time can be slightly different due to heavy volumes to deliver.
Order before 2:00 p.m ( Korea time ) during Monday to Saturday for same day delivery.
Sunday – NO delivery service, flowers will be delivered next business day. ( No holiday or Sunday delivery )
We offer FREE personal card message or ribbon services. ( NO extra charge on this message card or ribbon, it is FREE )
The card(ribbon) message is written by any of English, Korean attached on the product.
1. If the recipient decline to take the flower or chooses to reject your gift, we cannot provide any refund or credit.
2. If recipient delivery address is wrong, there is no refund.
( we will call recipient phone number to check the correct address before deliver. ).
3: If we reached to the address where to deliver your gift but we were unable to hand it over to the recipient (wrong address, nobody at delivery address ), there will be no refund in this case. We will left the flower at the address where to deliver and we assume we completed to deliver.
Here are the steps you may escalate your claims ( request a refund or partial credit back )
Step 1 :
Take at least 3 photos (front, back, top views) of the flowers.
Photos should clear that can identify the condition of the flower gift upon receipt.
Step 2 :
Contact us via email with the following information.
Email us all details what you have any evidences of requesting refund.
We will inspect your request and will reply you after our investigation done.
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